On-time delivery rate
on_time_delivery_rate
- Description
Orders delivered on or before the promised date, as a share of all orders delivered. It covers both the warehouse and the carrier.
- When to use
Use it to see delivery as the customer sees it. To find delays in your own warehouse, use Time to ship.
- Formula
Orders delivered by the promised date, divided by all orders delivered.
- Category
- Service and delivery
This is the template's draft. Sign in and it becomes yours to change, with the rest of the book.
Use this template